Shipping, Warranty and Refund

Shipping:

- We handle orders Monday - Friday

- Items in stock will be shipped same or latest next working day, and you will receive it the day after 

- Free shipping for orders over 250 AED in UAE within city limits

- Items can be picked up at the office, with an appointment ONLY, payment is then cash 

- Shipping outside UAE is done with Emirates post 10-14 days delivery time, with tracking number or we can give     you a quote with UPS

- VAT, Custom duty and taxes are not included in the shipping in case it occurs

 

Warranty:

1. 1 year UAE warranty.

2.The goods must be thoroughly inspected by the customer or an authorized individual upon receipt in order to detect any transportation damage. Customers must ensure that any transportation and packaging damage detected is confirmed in writing by the carrier upon delivery and reported. We also ask, without legal obligation, that customers notify us of any clearly identifiable transportation damage.

3. Defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer, or a third party not commissioned by Just Pro Audio are not covered by the warranty.

4.Signs of wear and tear from normal use are also excluded from the warranty.

5. 3 months warranty on vacuum tubes

 

Refund:

 Limited to not opened package, as we can't resell opened and used items